Legal

Terms of Service

Effective June 16, 2026Bubble Lab, Inc.

In short:These Terms govern your use of Bubble Lab Communities. You keep ownership of your data but grant us the rights we need to run and improve the Services and to create aggregated, de-identified data. The Services are provided “as is,” our liability is limited, and disputes are resolved by arbitration in Delaware. If you have a signed Services Agreement with us, it controls. This summary is for convenience only; the full Terms below govern.

Agreement to These Terms

These Terms of Service (“Terms”) are a binding agreement between you and Bubble Lab, Inc.(“Bubble Lab,” “we,” “us,” or “our”) and govern your access to and use of the Bubble Lab Communities platform, dashboards, automations, AI features, related services, and our websites (collectively, the “Services”). By accessing or using the Services, or by clicking to accept these Terms, you agree to be bound by them and by our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

Negotiated agreements control.If you have entered into a separate written master services agreement, services agreement, or order form with Bubble Lab (a “Services Agreement”), that Services Agreement governs your use of the Services and controls over these Terms to the extent of any conflict. These Terms otherwise apply.

The Services

Bubble Lab provides infrastructure and done-for-you operations for private professional communities, which may include applications and checkout, member onboarding, matchmaking and introductions, a member directory, AI-powered search and chat, member intelligence, analytics, reporting, and custom automations, delivered across tools such as Slack, Discord, and WhatsApp.

The Services are evolving and we may update, modify, add, or remove features over time. We will use commercially reasonable efforts not to materially reduce the core functionality you are paying for during your current term. Some features may be experimental or beta and may depend on third-party integrations.

Eligibility & Accounts

You must be at least 18 years old to use the Services. You agree to provide accurate information, keep it up to date, and keep your account credentials confidential. You are responsible for all activity that occurs under your account. Notify us promptly of any unauthorized use.

Your Data & Responsibilities

“Customer Data” means the content, member and partner data, messages, and other materials you provide to, or authorize us to access through, the Services. You are responsible for your Customer Data and for your use of the Services. In particular, you represent and warrant that:

you have all necessary rights, permissions, and lawful bases to provide Customer Data to us and to authorize our processing of it as described in these Terms and the Privacy Policy;
you have provided all required notices and obtained all required consents from your members and other individuals whose information you provide;
your use of the Services complies with all applicable laws (including privacy and anti-spam laws) and with the terms and policies of any third-party platforms you connect (such as Slack, Discord, WhatsApp, Google, LinkedIn, X, and payment providers); and
you will not provide highly sensitive data categories (such as health, financial account, biometric, government identification, or children's data) without our prior written consent.

You are responsible for reviewing and approving workflows, automations, messaging, matches, and outputs before relying on them for any business-critical purpose.

License to Use the Services

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal community operations during your term. You may not:

resell, sublicense, rent, lease, or provide the Services to third parties without our consent;
reverse engineer, decompile, or attempt to extract the source code, architecture, models, or non-public functionality of the Services;
copy, frame, scrape, or build a competing product or service using the Services or our data;
circumvent usage limits, security, or access controls;
use the Services to violate any law or any third party's rights; or
use the Services in a way that could damage, disable, overburden, or impair the Services or any connected systems.

License You Grant to Us

You grant Bubble Lab a worldwide, royalty-free, non-exclusive license to host, store, reproduce, process, transmit, display, modify (for formatting and technical purposes), and create derivative works of Customer Data and other content you submit, in each case as necessary or useful to operate, provide, secure, maintain, and improve the Services and to develop new products and features.

You further grant Bubble Lab the right to create Aggregated & De-Identified Information from Customer Data and other information, and to use, retain, commercialize, license, sell, and disclose such Aggregated & De-Identified Information for any lawful purpose, as described in our Privacy Policy. As between the parties, Bubble Lab owns all Aggregated & De-Identified Information and all related insights and intellectual property.

Except for the licenses granted here, as between you and Bubble Lab you retain your ownership of Customer Data.

Intellectual Property

Bubble Lab retains all right, title, and interest in and to the Services, including the platform, software, code, workflows, templates, dashboards, automation and matching logic, models, designs, documentation, know-how, and all improvements and derivatives of the foregoing. No rights are granted except as expressly stated in these Terms. “Bubble Lab” and our logos are our trademarks and may not be used without our permission.

If you provide feedback, ideas, or suggestions about the Services, you grant us an unrestricted, perpetual, irrevocable, royalty-free right to use them without obligation to you.

AI Features

The Services include AI-powered features (such as search, chat, enrichment, matching, and drafting). AI outputs may be inaccurate, incomplete, or unsuitable for a particular purpose, and may not be unique to you. You are responsible for reviewing outputs before relying on them, and you must not rely on the Services as a substitute for professional, legal, financial, or other expert advice. We do not warrant that AI outputs are accurate or fit for any purpose.

Third-Party Services

The Services rely on and integrate with third-party platforms and providers (including hosting, databases, AI model providers, Slack, Google Workspace, Discord, WhatsApp, payment processors, and enrichment and analytics tools). Your use of those services is subject to their own terms and policies, and you are responsible for any fees, usage-based charges, paid accounts, or vendor costs they require unless we agree otherwise in writing. We are not responsible for the availability, accuracy, acts, omissions, outages, policy changes, or API restrictions of third-party services.

Fees & Payment

Where the Services are provided for a fee, you agree to pay the fees set out in the applicable order form or Services Agreement. Unless otherwise stated: fees are billed in advance; payment is due upon receipt of invoice; you are responsible for applicable taxes and third-party costs; and we may suspend the Services for overdue amounts. Except as expressly provided in an applicable order form or Services Agreement (for example, a pilot refund), fees are non-refundable.

Acceptable Use

You agree not to use the Services to:

violate any law or infringe any intellectual property, privacy, or other rights;
send spam or unlawful, deceptive, harassing, defamatory, or harmful communications;
upload malware or interfere with the integrity or performance of the Services;
attempt unauthorized access to the Services, accounts, or related systems; or
use the Services or any data obtained through them to build a competing product or service.

Term, Suspension & Termination

These Terms apply while you use the Services. We may suspend or terminate your access immediately if you breach these Terms, fail to pay amounts due, misuse the Services, violate applicable law or third-party terms, or create risk or legal exposure for us. You may stop using the Services at any time.

Upon termination, your license to use the Services ends and we may disable your access. We may, on reasonable request, provide an export of available Customer Data in a commercially reasonable format for a limited period, after which we may delete it in accordance with the Privacy Policy. Provisions that by their nature should survive (including ownership, licenses to us, disclaimers, limitations of liability, indemnification, and dispute resolution) will survive termination.

Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Services will be uninterrupted, secure, error-free, or that any content, match, output, or result will be accurate or reliable. We do not guarantee any specific business outcome, including member growth, engagement, revenue, funding, sponsorships, referrals, or introductions. Your use of the Services is at your own risk.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUBBLE LAB'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO BUBBLE LAB FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND FORM AN ESSENTIAL BASIS OF THE BARGAIN.

Indemnification

You will defend, indemnify, and hold harmless Bubble Lab and its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Customer Data; (b) your use of the Services; (c) your violation of these Terms or applicable law; or (d) your infringement or violation of any third party's rights, including any member, partner, or third-party platform.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules.

Informal resolution. Before filing a claim, you agree to try to resolve the dispute informally by contacting us at hello@bubblelab.ai; we will try to resolve it with you for at least 30 days.

Arbitration. Except for claims that may be brought in small-claims court and claims for injunctive relief to protect intellectual property, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its applicable rules. The arbitration will be seated in Delaware, and judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. Disputes will be resolved only on an individual basis. You and Bubble Lab waive any right to participate in a class, collective, or representative action. If this waiver is found unenforceable, the arbitration provision will be void as to the affected claims, which will proceed in the state or federal courts located in Delaware, to whose exclusive jurisdiction you consent.

Changes to the Services & Terms

We may modify these Terms from time to time. When we do, we will update the “Effective” date above and, for material changes, provide additional notice as appropriate. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. We may also change, suspend, or discontinue the Services, in whole or in part, at any time.

Miscellaneous

These Terms, together with the Privacy Policy and any applicable Services Agreement or order form, constitute the entire agreement between you and Bubble Lab regarding the Services and supersede all prior discussions. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our consent; we may assign them, including in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. Notices to you may be provided through the Services or by email; notices to us should be sent to hello@bubblelab.ai.

Contact Us

Questions about these Terms? Contact us at:

Bubble Lab, Inc.
1201 Tennessee Street, San Francisco, CA 94107
hello@bubblelab.ai